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MFC I.T. Solutions LLCComputer Solutions for the Home and Small BusinessSince 1999 |
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MFC IT Remote Tech
TERMS OF SERVICE
MFC IT Remote Tech is an Internet based service and is not recommended for certain support issues like severe virus infections. Remote Tech services are subject to the following terms.
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At the time of the initial remote support connection, the customer must define the primary support issue. Each issue presented by the customer will be addressed in the order presented. The MFC IT tecnician may prioritize multiple issues due to their impact on other problems.
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Sessions are billed in 15 min increments rounded up to the next nearest 15 minutes.
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There is a minimum charge of 15 minutes for all sessions.
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Sessions without a successfull resolution that last less than 30 minutes will incur the minimum charge. However that charge will be deducted from in-person services obtained in relation to the remote tech issue providing the services are scheduled within 7 days of the remote support attempt.
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If a session lasts 30 minutes and there appears to the MFC IT Technician that there is little chance that remote support will successfully resolve at least one issue, they will advise the customer of the limited chance of success. If the customer elects to continue the remote support session, then the customer will then be charged for all time spent on the remote support session.
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During some sessions, the remote technician may terminate voice calls and/or data connections and reestablish them later in the session. The Remote Tech support service is billed from the initial remote connection until problem resolution and final disconnect regardless of disconnects / reconnects required.